Our Aim

We've tried to develop policies that are fair to all involved, and to state them plainly. Please e-mail if you have any questions.

Satisfaction Guarantee

Anything purchased from Ten Cows may be returned within 30 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below.

Condition of Goods Sold

Used merchandise is never sold as new. New-equipment cartons may be opened for inspection or inclusion of "tips" info sheets before being shipped to you.

Returns

Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, except we'll pay the shipping (by surface shipping) if we made a mistake, such as shipping the wrong item. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.)

Refunds

Refunds (and refused deliveries) are subject to 10% restocking fee with $10 minimum. Despite the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, card transaction fees, and other costs.

Refused Deliveries

Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned."

Exchanges

There is no restocking fee for exchanges if the item being exchanged is in condition as shipped.

Defective Equipment

Within 30 days, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply. We will pay shipping cost for return of defective items only from within the 50 U.S. States and Canada. Shipment of replacement for defective items will be by surface shipping only (except for AK and HI, which will be by mail only.) In the case of large commercial equipment, minor cosmetic blemishes occurring during manufacture or transport are not considered disabling defects, but Ten Cows will make a sincere effort to remedy such by providing replacement parts, touch-up paint, etc.

Shipping

Standard shipping is by FedEx Ground shipping. Some small items are shipped via U.S. Postal. Most orders received by noon Central Time ship same-day. Other shipping options are available (call). Shipping damage must be reported at the time of delivery or within 7 days. Ground shipping is free to the 48 states for orders over $99, except where noted on product pages. For orders under $99 total, S/H (shipping and handling) is $7.95 flat-rate to U.S. 48 states (which, in most cases, is well below actual shipping and handling costs. You can read more about our flat-rate shipping policy here.)

APO/FPO Shipping

Shipping to APO/FPO addresses must be by U.S. Mail, and costs us about double the normal rate. We've considered charging for the difference, but here's what we decided: Our military families are underpaid and many are putting their lives on the line daily to keep the bad guys on the proper side of the wall. If you're in the military and you can provide an address to which we can ship by FedEx Ground, that would help us out and we'd appreciate it. But if you can't, then you still get our standard shipping deal anyway, and we'll absorb the difference because, like a lot of people, we owe you one. And... thanks from everyone at Ten Cows.

Shipment Method for Remedy of Error

In the event that Ten Cows ships a wrong item, shipment of a replacement item within the U.S. 48 states will be by ground shipping. If you order any item for shipment within the U.S. but intend to use it outside the U.S., be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to U.S. and Canadian addresses.

Receipts

When ordering online, your receipt is available for printing at "Step 3" (the final step) of checkout. Receipts for items ordered by phone will be e-mailed or mailed to you. Most manufacturers require receipt for warranty service, so be sure to keep your receipt.

Personal Checks and Money Orders

Orders paid by personal check can be shipped 4 business days after receipt. Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon they're received (for a U.S. Postal Money Order you must take cash to the Post Office.) Orders paid with checks or with money orders from any place other than the U.S. Post Office are processed for shipment after 5 business days.